Returns & Exchanges

At D&S Appliances, we want you to be completely satisfied with your purchase. If your new appliance doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the serial number of the appliance to receive a Return Merchandise Authorization (RMA).

2

Prepare for Collection

Ensure the appliance is disconnected, cleaned, and placed in its original packaging or a secure equivalent to prevent damage during transit.

3

Schedule Pickup

Once your request is approved, our logistics team will contact you to schedule a convenient time for our professional couriers to collect the unit.

4

Inspection and Refund

After our technicians inspect the returned item at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing